Accountability Mechanism

FAST-Infra Label complaint and grievance form

Please use this form to submit a complaint or grievance or to raise any concerns pertaining to the operation and implementation of the FAST-Infra Label. Before submitting a complaint or grievance, please take the time to read PR03 – Accountability Mechanism, which describes the complaints process in detail, and includes clear definitions of the terms used in this form.

Admissible submissions include complaints and grievances pertaining to the FAST-Infra Label’s standards setting and maintenance, assurance processes and decisions, the Label’s codes of conduct or policies, and issues pertaining to claims against the FAST-Infra Label. This form may also be used to raise concerns or inform the Secretariat with regard to abuse, misconduct, or other such issues in the implementation of the Label by third parties.

Please note that any concerns or disputes related to the labelling decisions of third-party accreditation or certification bodies (e.g. the decision, by a third-party verification body, not to award the Label to a specific project) do not fall under the scope of this Accountability Mechanism and should be directly referred to the applicable third-party accreditation or certification bodies for resolution based on their respective dispute resolution or complaints procedures. Human Resources (HR) issues pertaining to the employment relationships of the members of the FAST-Infra Label Secretariat and Data Repository are also not eligible for resolution under this Accountability Mechanism. Such claims cannot be directed to the Secretariat. The Secretariat may be notified at any time that such procedure has been initiated, and may decide to intervene at its own discretion if an amicable solution is not reached.

Please note that, strictly for the purposes of this form, we will refer to all submissions as ‘Complaints’.

What would you like to bring to our attention? *

Would you like your identity, or any identifying information communicated as part of the Complaint, to be kept confidential? *

Full name of the person filing the Complaint (and, if applicable, name of the organisation you are representing)

Please indicate the e-mail address where you would like to be contacted with regards to your submission *

Other contact information (address, telephone number)

Are you making this submission on behalf of (an)other Complainant(s)?

Yes

If the answer above is yes, please indicate the full legal name(s) of the person(s) or organisation(s) on behalf of which/whom you are making this submission.

Detailed description of the issue giving rise to this submission

Please provide a detailed description of the issue giving rise to this submission. You may include any information you consider relevant, but please make sure that you outline the issue, specify whether the issue has or could potentially cause harm to you, to the Complainant on behalf of which/whom you are submitting the complaint, or to any other affected parties, and outline the involvement of the FAST-Infra Label Secretariat.

Upload supporting documents

.PDF files only

Max file size: 10 MB

Uploading...

fileuploaded.jpg

Upload failed. Max size for files is 10 MB.

Are any other persons or organisations associated with the FAST-Infra Label Secretariat involved in this issue?

Have you previously reported your concerns to any other organisation?

Yes

Please provide details about these approaches, and why you are not satisfied with the outcome, if any. 

What outcomes are you hoping to achieve through this submission?

Disclaimer and waiver

The FAST-Infra Label Secretariat is under no obligation to consider complaints, grievances, or other submissions that are frivolous, fraudulent or malicious, nor is it obligated to consider complaints arising out of or connected to a conflict of interest motivated by an intention to gain competitive advantage. You are encouraged to attach additional documentation supporting the nature of your submission, as applicable.

By checking this box and submitting this form you attest, to the best of your knowledge, that

you have read and understood the FAST-Infra Accountability Mechanism, which outlines the complaints, grievances and whistleblowing procedures that the FAST-Infra Label Secretariat must adhere to;

this complaint or grievance is not frivolous, fraudulent, malicious, or submitted with the intention to gain competitive advantage;

the complaint or grievance is submitted in good faith and, to the best of your knowledge, contains a truthful and accurate account of the issue at hand; and

you understand that the FAST-Infra Label Secretariat may contact you and any other persons or organisations involved to gather more information about the nature of your submission to determine its admissibility and merits.

Please note that, if requested, we will preserve your anonymity, to the extent that this is feasible. We will only use any personal information you submit through this form for the purposes of processing, responding to, learning from, and reporting on your complaint. By submitting this form, you consent to the use of your data as outlined herein, and in accordance with our Privacy Policy.

click here to agree

Oops! Something went wrong while submitting the form.

FAST-Infra Label complaint and grievance form

an initiative by

powered by

Accountability Mechanism

FAST-Infra Label complaint and grievance form

an initiative by

powered by

To stay in the loop, subscribe to our news and updates.